Managed IT Support

Managed IT Support

We offer a range of different services and support options, but our main target, is to give you as a business, whatever it is that you need.

Before service agreements and pricing plans even come into the equation, we would first like to have a consultation to discuss how your systems and staff are currently working, if and how you would like to change this, and what level of support you would require from us.

We can accommodate service support requests at any level, but first it is important to find out what you need, and how we can get it for you. After all we will effectively be your I.T department so it’s a simple as telling us what you want, and us giving it to you.

The main problem with your I.T equipment failing is that there isn’t anyone around when you need them. We have solved this problem by providing remote support to clients through our helpdesk; we can solve a majority of calls by simply; giving advice on the phone or by talking you through what is happening to get an instant solution. Failing that, we will also be able to connect remotely to a PC and give direct support, without the time and inconvenience of waiting for a technician to arrive at your site.

Remote support is a way for us as a company, to give instant high standard solutions, when you need it.

Your PC is not the only thing that we can support remotely; we can also troubleshoot your printers, fax machines, telephony and even the network and servers at your workplace, so that you can get a solution within minutes of calling our friendly helpdesk staff.

• Instant access to our UK based IT support desk
• Help available 24x7 If you have a support contract
• Secure remote access allowing us to view, diagnose and solve IT problems
• A single point of contact for hardware, software, network, Wi-Fi and email issues
• Help and advice for the migration to and use of Windows 10 & Windows 11
• Help and advice for the set-up and connection of printers, scanners and other peripherals
• Support for the connection of cameras, iPods, mp3 players and mobile phones to your computer
• Support for both PCs and Apple Macs
• IT Support for all customers with a broadband connection from any UK Internet Service Provider